Please read the following terms and conditions carefully prior to your booking.

Booking Verification :

International Centre for Travel and Tourism reserves the right to verify and conduct checks on all bookings for fraud. International Centre for Travel and Tourism may not issue tickets if the bookings do not pass our verification procedure. We reserve the right to use third party tools to verify credit card numbers, names and addresses for fraud. By completing the booking, you acknowledge and give us permission to disclose your details for verification purposes to third party. International Centre for Travel and Tourism reserves the right to verify and conduct checks on all bookings for fraud International Centre for Travel and Tourism is not liable for any loss caused due to tickets not being issued for bookings which fail our verification procedure. We may try contacting traveller by phone and/or by email provided in booking. We may ask for appropriate documents of traveller and/or Credit card holder to authenticate the credit card given to make reservation.

Online Booking Made on International Centre for Travel and Tourism www.ictt.com.au

When you make a booking online through our website, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your travel documents are correct. International Centre for Travel and Tourism accepts no responsibility for any errors made by traveller or by the party making booking online on behalf of traveller.

Online bookings made are just travel reservation and are subject to confirmation once the payment is received in full. Online bookings are not guaranteed by International Centre for Travel and Tourism if Airlines change their fares/taxes/fees.

Passport, Travel Documents and Visas

All travellers must have a valid passport for international travel as many countries require at least 6 months’ validity from the date of return and some countries require a machine-readable passport. Passengers are responsible for obtaining Visas and Permits in compliance with the laws, regulations, orders, demands and travel requirements of countries of origin, destination or transit..

For more information, log on to:
www.smarttraveller.gov.au
www.dfat.gov.au
www.visalink.com.au

International travellers booked on flights to the United States, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ETSA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. Please note that you must ensure you have a copy of the ESTA documentation on hand to present at check in. Passengers who fail to complete their application may be refused boarding by the airline. This can be obtained from the following Website: www.cbp.gov/etsa

All Travellers to Iraq who do not hold an Iraqi passport cannot travel without a VISA sticker. All spelling of name, date of birth , place of birth must match the passport, all passengers are held responsible for any misspelling.

For more information, log on to

http://mofamission.gov.iq/en/AustCan
http://mofamission.gov.iq/en/Australi

Amendments to terms and conditions

International Centre for Travel and Tourism will take in relation to the, without prior notice, amend or modify this disclaimer by posting the amended disclaimer on our website.

Travel Insurance: We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We currently do not provide Travel Insurance. However, you can obtain travel insurance from other third party provider.

Cancellation and Refunds

Booking cancellations will include charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please read the terms & conditions carefully including fare rules to check whether the fare is refundable, as not all fares can be refunded. Fees will apply to all refundable tickets. Our Service Request Fee is $150 per ticket plus any airline cancellation fees and/or no show fees. This will vary depending on the airfare you have booked. For some fares no refund is available, so check your specific fare rules carefully. Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. In cases where tickets are issued on client credit card, airline will refund amount directly to clients credit card less airline cancellation penalties. In such cases, clients must pay $225 as an admin fees to International Centre for Travel and Tourism to initiate the cancellation process from Airlines.

Refunds take approximately 8 weeks or more to process. Where we include any liability for a cancellation fee for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge.

Cancellation or refund will only be processed if you have sent the request in writing.

Changes and Reissue:

For all changes should be within 24 hours before departure. Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares/tickets can be changed. Fees will apply to all changeable fares. Our service fee is $75.00 per ticket, per change plus any airline charges.

Payments:

Credit card surcharges of 1.5% for Visa or MasterCard will apply when paying by credit card in store, Credit card holder must be travelling, we do not accept any third party credit cards and we hold the right to reject your credit card.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Special request

Please advise your travel consultant of any special requirements you may have, such as special meals, medical requirements. International Centre for Travel and Tourism will not be liable for whether airlines provide or do not provide the special requests even after requesting.

Agency:

We act as an agent for, and sell various International Centre for Travel and Tourism products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to (and you expressly authorise us to) make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.