Terms & Conditions - International centre For Travel&Tourism

Please read the following terms and conditions carefully prior to your booking.

Booking Verification :

International Centre for Travel and Tourism reserves the right to verify and conduct checks on all bookings for fraud. International Centre for Travel and Tourism may not issue tickets if the bookings do not pass our verification procedure. We reserve the right to use third party tools to verify credit card numbers, names and addresses for fraud. By completing the booking, you acknowledge and give us permission to disclose your details for verification purposes to third party. International Centre for Travel and Tourism reserves the right to verify and conduct checks on all bookings for fraud International Centre for Travel and Tourism is not liable for any loss caused due to tickets not being issued for bookings which fail our verification procedure. We may try contacting traveller by phone and/or by email provided in booking. We may ask for appropriate documents of traveller and/or Credit card holder to authenticate the credit card given to make reservation.

BOOKING & ADVISORY SERVICES – TERMS AND CONDITIONS
IMPORTANT

Please read the following “Booking & Advisory Services – Terms and Conditions” (Booking T&Cs) carefully, as they contain important information about your legal rights, remedies, and obligations.

By making any booking for Travel Products with Us, you agree to comply with and be bound by these Booking T&CS, which apply to any bookings you make with our consultants in-store, over the phone or by email as well as online bookings you make on our website.
Do not make any booking unless you understand and agree with the following Booking T&Cs and any other terms and conditions of the Travel Provider relating to the Travel Products you buy from us (Travel Provider T&Cs). You should read all of the relevant Travel Provider T&Cs before acquiring Booking & Advisory Services from us.
Nothing in these Booking T&Cs is intended to exclude, limit or modify any rights that you have under the Australian Consumer Law, but we do not give any guarantee or warranty, and do not make any representation of any kind, express or implied, with respect to the use of our Website or the Booking & Advisory Services supplied in addition to those rights.

Online Booking Made on International Centre for Travel and Tourism www.ictt.com.au

When you make a booking online through our website, you accept on behalf of your party the terms of these bookings and conditions. you have read and agree to the fare rules and conditions which apply to this booking. It is your responsibility to ensure that all of the details on your travel documents are correct. International Centre for Travel and Tourism has no responsibility for any errors made by the traveller or by the party making the booking online on behalf of the traveller.

Online bookings made just travel reservations and are subject to confirmation once the payment is received in full. Online bookings are not guaranteed by International Centre for Travel and Tourism if Airlines change their fares/taxes/fees.

Passport, Travel Documents and Visas

All travellers must have a valid passport for international travel as many countries require at least 6 months of validity from the date of return and some countries require a machine-readable passport. Passengers are responsible for obtaining Visas and Permits in compliance with the laws, regulations, orders, demands, and travel requirements of countries of origin, destination, or transit.

For more information, log on to:
www.smarttraveller.gov.au
www.dfat.gov.au
www.visalink.com.au

International travellers booked on flights to the United States, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ETSA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. Please note that you must ensure you have a copy of the ESTA documentation on hand to present at check in. Passengers who fail to complete their application may be refused boarding by the airline. This can be obtained from the following Website: www.cbp.gov/etsa

Amendments to terms and conditions

International Centre for Travel and Tourism will take in relation to the, without prior notice, amend or modify this disclaimer by posting the amended disclaimer on our website.

Travel Insurance:

1. Your safety and enjoyment is important to us and we strongly recommend that you and any third parties you may be booking for obtain an appropriate travel insurance policy. A travel insurance policy may help cover any costs associated with cancellations, medical and repatriation expenses, personal injuries or accidents, death, loss of personal baggage or money, and personal liability insurance.
2. It is your responsibility to ensure that you are adequately protected by an appropriate travel insurance policy. We recommend you refer to the Australian Government advice on SmartTraveller in relation to travel insurance.

3. We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We currently do not provide Travel Insurance. However, you can obtain travel insurance from other third party providers.

Cancellation and Refunds

Booking cancellations will include charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please read the terms & conditions carefully including fare rules to check whether the fare is refundable, as not all fares can be refunded. Fees will apply to all refundable tickets. Our Service Request Fee is $220 per ticket plus any airline cancellation fees and/or no show fees. This will vary depending on the airfare you have booked. For some fares no refund is available, so check your specific fare rules carefully. Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. In cases where tickets are issued on client credit card, airline will refund amount directly to clients credit card less airline cancellation penalties. In such cases, clients must pay $220 as an admin fees to International Centre for Travel and Tourism to initiate the cancellation process from Airlines.

Refunds take approximately 4-12 weeks or more to process. Where we include any liability for a cancellation fee for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge.

Cancellation or refund will only be processed if you have sent the request in writing.

Changes and Reissue:

For all changes should be within 24 hours before departure. Fees will also apply when a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares/tickets can be changed. Fees will apply to all changeable fares. Our service fee is $75.00 per ticket, per change plus any airline charges.

No shows:

a) If you have a booking with us in relation to a Travel but you do not show up to check-in or otherwise do not avail yourself of the Travel Product, you will not be entitled to any refund from us, subject to any rights you may have under the Australian Consumer Law.

b) If do not show up to check in at the airport on the day of travel, you will be charged AUD 700.00 no-show airline fee. Plus our service fee per ticket charge is 220.00 AUD.

c)The Travel Provider may also charge cancellation and amendment fees in accordance with the relevant Travel Provider T&Cs. These fees will be in addition to the fees charged by Us. We are not liable to you for any cancellation fees, amendment fees, or refusals to refund made by the Travel Provider, subject to any rights you may have against us under the Australian Consumer Law.

d) We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances, we will attempt to contact you using the email address you provided at the time of booking, or via your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever, subject to the Australian Consumer Law. In the unlikely event that your booking has to be canceled, subject to the relevant Travel Provider T&Cs, a full refund will be made of all monies previously paid to us to the person(s) who originally paid for the booking ( less any fees charged by us under these Booking T&Cs.

Changes in Price and Itineraries for Travel Products

1 Price changes
a) Prices for Travel Products displayed on our Website or otherwise communicated to you are provided as an indicative guide only and may vary due to peak demand periods, changes in surcharges, fees or taxes or currency fluctuations.
b) You should check all prices for Travel Products with us before acquiring Booking & Advisory Services. The Price of the Travel Products is not fixed until you receive confirmation from us that your booking is confirmed.
c) In the event that the Travel Provider adds surcharges, fees or taxes in relation to your booking after you have booked your Travel Products with us, we will advise you of the proposed price increases. If you do not wish to incur the additional charges, you may cancel the Travel Product.
d) In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your reservation, even if it was automatically confirmed on our Website. You will be informed of this as soon as possible. In any case, to the extent permitted by law, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous reservation which has been cancelled.

2 Other changes
a) If a Travel Provider changes any part of your booking for reasons beyond its control, for example, due to scheduling issues or overbooking we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product being materially different, then you may cancel the Travel Product and we will refund any monies already paid subject to the relevant Travel Provider’s T&Cs, less any fees charged by us under these Booking T&Cs and at all times subject to any rights or remedies you may have under the Australian Consumer Law.
b) It is your responsibility to re-confirm all flight departure times with the relevant Travel Provider, prior to departure. We will not be liable for any costs incurred as a result of you missing any flight due to your failure to check your itinerary prior to departure.

Force Majeure
1 Subject to any rights or remedies you may have under the Australian Consumer Law, we will not be liable for any failure or delay in providing you with Booking & Advisory Services in relation to Travel Products that is due to events beyond our control, including, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalised lack of availability of raw materials or energy (force majeure event).

2 For the avoidance of any doubt, a force majeure event shall not include:
a) your (including third parties you may be booking for) financial distress nor the inability of you (including third parties you may be booking for) or us to make a profit or avoid a financial loss;
b) changes in market prices or conditions; or
c) your (including third parties you may be booking for) financial inability to perform your (including third parties you may be booking for) obligations hereunder.

3 If a force majeure event occurs that affects your booking, your entitlement to a refund, credit or re-scheduled travel booking will depend on the relevant Travel Provider T&Cs and will at all times be subject to any rights you have under the Australian Consumer Law.

4 If your booking is impacted by a force majeure event and you are entitled to a refund from the Travel Provider, we will facilitate this refund to you as soon as reasonably practicable.

5 For the avoidance of any doubt, in the circumstance that a force majeure event occurs the following fees are non-refundable (subject to any right to a refund you may have under the Australian Consumer Law):

a) the service fees paid to us in respect of your booking (referred to at clause 3.4 above); and

b) any other fees referred to in our Schedule of Fees.

Passports, Visas and Health Requirements
1 It is your responsibility to ensure that you have the required documents, including passports and visas, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. It is your responsibility to check with the respective Embassy or Consulate of each country that you are travelling to as many destinations require visas for both Australian and non-Australian passport holders. We recommend that you log on to www.visalink.com.au. It is your responsibility to ensure that you have at least six (6) months validity on your passport from the date you return from your departure.

2. We recommend that you visit the Department of Foreign Affairs and Trade’s (DFAT) websites at www.dfat.gov.au and www.smarttraveller.gov.au for information relating to safety alert levels of your intended travel destination
3. For international travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an Electronic System for Travel Authorisation (ESTA) no less than 72 hours before your intended travel date. This can be obtained from the following Website: https://esta.cbp.dhs.gov/esta/. It is your responsibility to ensure that you have obtained an ESTA. Other countries may have similar requirements. It is your responsibility to ensure you have checked and obtained other relevant visas for other countries.
4. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. It is your responsibility to contact your local doctor to receive advice on any health requirements. Please note that vaccinations may be recommended before your travel departure date.

Ticketing
1.For international and domestic bookings, documentation will be issued upon payment and completion of the booking process. All travel documentation will be available for collection at least [insert time frame such as ‘two (1) weeks prior to departure.
2.For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. In some instances, an e-ticket for flights selected may not be able to be issued. Bookings that cannot be issued with an e-ticket will have to be changed to comply with e-ticket regulations. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided).

Frequent Flyers and Special Requests
1. Please advise your consultant of your Frequent Flyer membership details for inclusion in your booking. We do not offer advice on Frequent Flyer eligibility on flights that we advertise or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the Travel Provider directly. We do not take any responsibility should a Travel Provider fail to register your trip. We recommend that you retain copies of your airline ticket and boarding pass as a record.
2. We will communicate any special requests that you have in relation to your Travel Product but we make no guarantee that the Travel Provider will accommodate them.

Website and Links
1 . We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded onto our Website.
2 . The applicable terms that apply to you are the Booking T&Cs that were in effect at the time you made your booking with us.
3 . You acknowledge that the inclusion of links on our Website is not intended as an endorsement or recommendation of any linked website or its content of such sites. We do not guarantee that our Website or any linked website will be free from viruses, or that our Website or any linked website will be uninterrupted.
4 . We reserve the right to correct any errors in rates or content quoted or calculated for any Travel Product, with immediate effect. We will use our reasonable endeavours to notify you of such corrections.

Payments:

Payment for the ticket(s) must be arranged over the phone with our office within 30 minutes of placing the order, otherwise, the booking is cancelled.

Payment can be made by Direct Deposit to:
Account details
Commonwealth Bank
Account Name: International Centre for Travel
BSB: 062196
Account number:11539503

We accept credit cards, prices are not guaranteed until the payment has been processed. The surcharge fee for Mastercard and VISA is 2% and 3% for American Express.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Special request

Please advise your travel consultant of any special requirements you may have, such as special meals, medical requirements. International Centre for Travel and Tourism will not be liable for whether airlines provide or do not provide the special requests even after requesting.

Agency:

We act as an agent for, and sell various International Centre for Travel and Tourism products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to (and you expressly authorise us to) make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.